Refund policy

REFUNDS & RETURNS:

Soul + Stone produce and pack each order with love and care. We are confident in our products and
their quality, if for some reason you feel the quality of the product isn’t as represented on our
website, has been incorrectly supplied, please follow the below:

  • Notify us within 3 days of delivery via out contact us page.

Store credits will be offered at the discretion of Soul + Stone, it is expected that items will be in the
same condition as sent unused with no damage to the product, contents or labels and it has not
been stored in unsuitable conditions such as damp area or freezer. If items are returned damaged no
credit will be issued. Credits are not provided on the basis change of mind, costs associated with
return of goods will be at the cost of the customer returning.
Crystals are natural products and may vary in colour and size from those pictured, they may also
contain unique characteristics such as pits, fissures, and imperfections. All sales are final.
Refunds are issued for incorrect supply or on discretion, where possible replacement order will
be provided if an incorrect order was sent however Soul + Stone reserve the right to give
refunds where applicable.
Refunds will be processed via same method of initial payment.
Gifts cannot be exchanged and must adhere to the same criteria as the return processes and made
by the original purchaser in line with privacy laws.

REFUND POLICY:

Please notify Soul + Stone within 3 days of receiving your order via the contact us page of any issues
warranting a refund. Item/s are to be returned within 7 business days. Once the refund is approved
it will be processed as soon as possible via the same payment method originally processed this may
take up to 10 business days depending on method of payment and institution.

RETURN SHIPPING:

Soul + Stone takes no responsibility for the loss or damage of an item being returned. The return is
the responsibility of the purchaser, any and all items being returned require tracking and
appropriate protective packaging clearly labelled FRAGILE.